I'm very guilty of this myself and it's something I've been trying to work on. My manager, as a company owner, has a TON of work himself, always busy, doesn't like getting interrupted, but is constantly interrupted by everyone nonetheless. Their stuff just doesn't do what it should do a lot of the time, making it hard for me to do my job properly. There are a lot of issues with the 2nd party as well. It's a big project for our biggest client.Ī lot of stuff has gone wrong already, (again imo) because the project was just a bit too ambitious for us, which I've told my manager before I started on it. ![]() My manager gets quite upset when something goes wrong with this project. Which results in me constantly asking my manager if it's ok to make a change or not. I would say I'm afraid to make mistakes when doing something like that. When I need to fix something that impacts the customers of our customer. Our customer, of course, has customers of their own. Often it's a bit more complicated though. If it's easy to fix, I just fix it and done. If a bug is found in the website, the customer contacts my manager, who then asks me to look into it. This creates this (imo) really weird structure, where I'm supposed to manage this project, but I don't really know what our customer wants or what the 2nd party is thinking/doing. When things become pricy or require some more thought/work, my manager steps in though. Now that the project is mostly done, we still have a lot of work with bugfixes, I'm not doing most, but not all, the technical contact with this 2nd party. My manager has done all the contact with them before starting the project.ĭuring the project when problems came up, he regularly started asking me to contact them directly by e-mail. The project also involves a 2nd party, who build an API with which we communicate. My direct manager (the tech owner) has done and is still doing all the contact with our customer. My question is about a specific big project we've recently done and are now maintaining. Which results in everyone wasting a lot of time. This results in a lot of feedback loops, where we can't just do stuff, because we have to ask the management first, but they don't completely know/understand what we're doing. There's a very clear structure in the company that we as employees need to respect the amount of hours estimated on each project (by management) and we shouldn't do more than what our customers pay for. The owners and office manager do 95% of the contact with our customers. In total we are now 9 people, 2 of them just joined us.ģ designers, 5 developers and 1 office manager The other one is my direct manager and does all the techy stuff, from setting up mailboxes to building complete websites. ![]() One is responsible for designing the websites and other things. I work in a small company where I build websites.
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